Ingenico troubleshooting

Enter a search word. Turn off suggestions. Enter a user name or rank. Turn on suggestions. Showing results for. Search instead for. Did you mean:. Created with Sketch. Start now. This is designed to support updated payment technology for greater data security. Install iPP Step 1. The PIN Pad screen should light up with a prompt to install.

Step 2. Install the device drivers The newly connected device should be recognized by Windows and should install the required software drivers automatically. Follow the on-screen instructions to install the drivers and finish the installation. If the installation is successful, test the PIN Pad.

If you have any issues installing, troubleshoot the PIN Pad. On the next screen, select Begin Test. You should receive a prompt to slide the card. Confirm by selecting the YES option for the confirmation of amount in the last screen. Close the test wizard upon completion of the test. Confirm by selecting the YES option for the confirmation of amount in the screen by pressing the Green button. Close the test wizard upon the completion of the test.

Right-click and select Update Driver Softwarethen Browse my computer for driver software. Then select Next. Complete the installation process. If a security message pops up, select Install anyway.If you have not yet set up your reader, visit our setup article.

Our Extender Pack includes both! If possible, disconnect a device from the router to open up a port. Follow the specific steps below that reflect whether or not you are able to do this. If the screen does not turn on after plugging the power adapter into an outlet, the device is most likely not receiving power.

After each step below, check to see if the problem is resolved. If the power adapter or connection cable is damaged, purchase a replacement here. This issue can occur for a few different reasons. If the reader will not power on, follow these steps above to troubleshoot. If the iPad is connected to an unfamiliar network, connect it to the correct one, then follow these steps. If the reader is connected to another register, follow the steps here to connect it to a different one. To change which register uses the credit card reader, see below.

The reader can only connect to one iPad at a time. If the iPad is connected to the wrong network, switch it to the right one, then force quit ShopKeep and try the sale again. These errors appear when an employee swipes something other than a credit card, such as a gift card.

This is most often due to networking issues. Follow the steps here to troubleshoot.

Ingenico troubleshooting guide

This error appears if the card reader was not purchased from ShopKeep or is no longer functional. Like a few other errors on this page, this one is often the result of a poor internet connection. This message indicates a firmware update is available for download to improve the connectivity and reliability of the card reader.

The update can be completed when the prompt occurs or after business hours. If the card reader needs to be reconnected to the iPad multiple times a day, it could indicate network issues. If you set up Apple Pay but have trouble using it at the register, follow these steps to troubleshoot the issue. Visit Apple Support for a list of devices supported for Apple Pay.

Visit Apple Support to learn how to set up Apple Pay on an eligible device. This is because your account is not set up for EMV.How many cards will be compatible with 3DSv2 by 14th September ? What happens if the merchant requests 3-D Secure and the issuing bank does not trigger it? What happens if 3-D Secure is not activated on the merchant's account? My PCI certification is less than 1 year old.

Do I need to pass it again if I change my acquirer? Will a 3DS V2 card have the same delay in terms of response or is there a longer delay? How can I find out if a transaction was performed with Secure v1 or v2?

Ingenico troubleshooting guide

What happens if merchant is not sending V2 mandatory fields? How can I avoid presenting the intermediary page to my customers? Why am I still impacted if I am not accepting the mentioned brands? How do I assign a new contact person to the Ingenico ePayments account? What should I do if my VAT is different than on the contract? What solution is offered to reconcile payouts with my orders?

How does Ingenico ePayments maintain security and compliance? Where do I find more information on the products offered by Ingenico ePayments? Can I have my invoices delivered to multiple e-mail addresses?

ingenico troubleshooting

Who has the authority in the selection merchant level and SAQ type? I want to pay for my order. How do I get the bank details? Where's my order?

Troubleshooting

I've paid but haven't received my order yet. I have made a payment, but I forgot to mention the correct Payment Reference. What do I need to do? What does the green thumbs-up icon mean?The following suggestions are likely to help you solve the majority of terminal issues.

We suggest taking a look at these first. Rebooting your terminal reinitiates all the settings and solves most problems. Check out this video that will guide you through step by step instructions to reboot your terminal.

If the network is down, your terminal might be too. Check if there are network interruptions or maintenance in your area with Telstra. If there is an issue with the network, you will need to wait for the service to be back up and running to use your terminal.

See Telstra's network status. Wait for the error message to disappear from the screen and for the terminal to return to the home screen. If you don't have a signal, you'll need to wait a few minutes before retrying. If you're still having problems, you may need your terminal replaced. Wait for the error message to disappear from the screen and your terminal to return to the home screen. Restart your terminal by pressing the Func blackthen enter Once restarted, retry the transaction or enter a new transaction.

Shut down your terminal from the power by pressing the Func black and Clear yellow buttons at the same time. Switch your terminal back on by pressing the Enter green button. There will be a delay while the terminal restarts and reconnects with the internet.

When the terminals switches back on make sure you can see the GPRS signal. If there's a signal, retry your transaction. If you don't have a signal, there could be a network issue and you'll need to wait a few minutes before retrying. If you're still having problems, your terminal may need to be replaced. View response codes. View error codes. Skip to Login Skip to main content.Directly connected to Bolt via a wired Ethernet connection, the devices protect your transactions with a powerful combination of EMV technology and point-to-point encryption P2PEmaking each transaction secure and PCI compliant.

The following topics provide information for getting started with the iPP and iPP The Bolt S. Setting a static IP address for your device is optional. Typically, the device is assigned an IP address automatically when connected to the network.

To manually set the network settings for the device, follow the steps below. Check your device's firmware version to confirm it is version 1. If your device requires a firmware update, contact CardPointe Support. The most common cause for a device restarting during the day is the result of an inaccurate time setting on the device. Devices are configured to automatically restart at 4 AM local time. To update your time settings, follow the steps below. Our support team is here to help you with device setup and beyond.

If you have questions, please contact CardPointe Support. You can find the HSN at the top of the device display. Take note of any errors encountered, in order to facilitate the troubleshooting process. Bolt P2PE. Easily add devices without making changes to your existing integrations. What's in the Box? Ingenico terminal Ingenico multi-point mono connector cable Ingenico power supply Connecting the Device Once your equipment is unboxed, plug the power supply connector into the jack on the Multipoint Interface Cable.

Connect the other end of the Multipoint Interface Cable to an Ethernet port router, modem, wall jack, etc. Plug the power supply adapter into an available power outlet. Once the device has successfully established its IP Address, it will attempt to call the Bolt service. If the connection is successful, the device displays Bolted If the connection is unsuccessful, the device displays Unboltedat which point you can contact us for troubleshooting.

Once Boltedthe device is ready for use. The device may be left on indefinitely or may be disconnected from power as necessary. Accessing and Navigating the Bolt S. Menu The Bolt S. Press F767 on the device's number pad to access the Bolt S. Press F2 to navigate down.

Ingenico iCT220 User Manual

Press F3 to navigate up. Press O green button to select.Directly connected to Bolt via a wired Ethernet connection, the device protects your transactions with a powerful combination of EMV technology and point-to-point encryption P2PEmaking each transaction secure and PCI compliant. The Bolt S. Setting a static IP address for your device is optional. Typically, the device is assigned an IP address automatically when connected to the network.

To manually set the network settings for the device, follow the steps below. The most common cause for a device restarting during the day is the result of an inaccurate time setting on the device.

Devices are configured to automatically restart at 4 AM local time. To update your time settings, follow the steps below. Check your device's firmware version to confirm it is version 1. If your device requires a firmware update, contact CardPointe Support.

ingenico troubleshooting

Check that the stylus is securely connected to the terminal. Our support team is here to help you with device setup and beyond. If you have questions, please contact CardPointe Support.

You can find the HSN at the top of the device display. Take note of any errors encountered, in order to facilitate the troubleshooting process. Bolt P2PE. Setting up the Device What's in the Box?

Ingenico terminal Ingenico multi-point mono connector cable Ingenico power supply Ingenico stylus Connecting the Device Once your equipment is unboxed, plug the power supply connector into the jack on the Multipoint Interface Cable. Connect the other end of the Multipoint Interface Cable to an Ethernet port router, modem, wall jack, etc.

Plug the power supply adapter into an available power outlet. Once the device has successfully established its IP Address, it will attempt to call the Bolt service. If the connection is successful, the Bolt P2PE device displays Bolted If the connection is unsuccessful, the device displays Unboltedat which point you can contact us for troubleshooting. Once Boltedthe device is ready for use.Many Ingenico terminals are reaching the end of their lives. If you still have one, here are the most common fixes to get it working again:.

ingenico troubleshooting

Terminal screen not lighting up - won't turn on 1. Unplug the power for your device and wait for 10 seconds. Try to reconnect after rebooting. Ensure that all of the cables are connected and the battery pack is connected.

How to solve POS Swipe Machine Alert IRRUPTION !!! Problem?

Ensure the phone line or internet connection is working. Locate the punctuation button below the 9 key and locate the clear button. Hold them at the same time for 5 seconds until the device shuts off. Power up the device by holding the enter button. Test the transaction again. Terminal not able to print 1. Ensure the paper roll is correctly installed and the cover of the roll compartment is closed.

ingenico troubleshooting

Select and the yellow button at the same time to reboot the terminal. If you can't reboot, just unplug the device from the power supply. Ensure the terminal communications properties are set correctly. For a list of all possible error codes and messages, please log on to your Ingenico ePayments account and check the 'List of the payment statuses and error codes' in the 'Selected user guides' section of the Support menu.

When the second digit is:. If you are interested in Ingenico competitors, we offer a review of the 5 most commonly used terminals. Accept multiple payment types anywhere in your business, scan barcodes to track inventory, manage employees, and run real-time sales reports to stay on top of your game.

Contactless Payments give customers peace of mind. My business partners and I have been with WF, BofA, and other "top tier" merchant services providers but Sekure was our solution. Excellent and proactive customer service from Marybeth, and phenomenal onboarding with Josh. Processing rates are excellent and hardware support has been fluid and turnkey. Ingenico Troubleshooting Get help with Ingenico error codes and common troubleshooting issues.

How to fix your Ingenico Many Ingenico terminals are reaching the end of their lives. Check to see if the device appears in 'My Devices'. If 'My Devices' shows the Ingenico, try tapping on Ingenico to reconnect the reader.


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